Overview of the Tourism and Hospitality Industry flashcards

All 12 cards

1. Card 1

   How does the United Nations World Tourism Organization (UNWTO) define tourism?

   The UNWTO defines tourism as the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business, and other purposes not related to an activity remunerated from within the place visited.

2. Card 2

   Explain the difference between a 'tourist' and an 'excursionist' based on the provided definitions.

   A tourist is a visitor whose trip includes an overnight stay in the country or place visited. In contrast, an excursionist, also known as a same-day tourist, is any person who does not spend even a single night in accommodation at the place of visit.

3. Card 3

   What is the meaning of 'Hospitality Management' within the context of the tourism and hospitality industry?

   Hospitality Management involves the planning, organizing, directing, and controlling of human and material resources across various sectors such as lodging, restaurants, travel and tourism, institutional and recreational management, and meeting and convention planning industries.

4. Card 4

   Describe the 'Intangibility' characteristic of tourism products and provide an example.

   Intangibility means that tourism products cannot be directly seen, tasted, felt, or heard before purchase and consumption. For example, when an individual books an airline ticket, they receive a booking reference, but the service itself, the flight experience, cannot be physically felt until it occurs.

5. Card 5

   How does the 'Perishability' of tourism products impact businesses like airlines and hotels?

   Perishability means that products or services cannot be stored for future sale. This impacts airlines by making unsold seats on a flight lose all value after departure, leading them to offer last-minute sales. Similarly, hotels offer discounts during off-seasons to minimize losses from unsold rooms.

6. Card 6

   What is 'Outbound Tourism' and provide an example from the source material.

   Outbound Tourism involves residents of a country traveling to another country. An example is Jeka, a Filipina, traveling to Japan to visit Disneyland.

7. Card 7

   According to the McIntosh and Goeldner Categorization, what are 'Interpersonal Motivators' for travel?

   Interpersonal Motivators revolve around a person's desire to make new friends, visit and meet relatives and friends, or escape from the daily hassles of everyday life.

8. Card 8

   Explain the 'Push and Pull Theory' of travel motivations as identified by John L. Crompton.

   The Push and Pull Theory describes two socio-psychological travel motivations: 'push factors' which initiate an individual's desire to travel for a reason, and 'pull factors' which are the destination's appeals that attract the individual to travel there.

9. Card 9

   What is the role of 'Mobility' as a requirement for tourism?

   Mobility as a requirement for tourism refers to the access to transportation, such as cars, buses, planes, trains, or ships, and the amount of time required to reach a specific destination.

10. Card 10

    How does tourism contribute to 'Economic Progress' and 'Source of Income' for a country?

    Tourism aids economic progress by supporting foreign exchange reserves through tourists visiting attractions and purchasing local products. It also serves as a continual source of income for public sectors through taxation and fees, and for private sectors through profits from selling goods like local artifacts.

11. Card 11

    In the context of the tourism industry, what does 'Front of the House' refer to?

    Front of the House refers to the departments or personnel who have direct contact with guests. Examples include the front office, food and beverage staff, sales and marketing teams, and concierges.

12. Card 12

    Why is 'Environmental Preservation' considered an important aspect of the tourism and hospitality industry?

    Environmental preservation is important because tourism has spillover benefits like preserving historical sites and cultural values, and improving the environment's status. Organizations like PATA and WTO have established laws to lessen environmental strain, raise awareness, and finance the protection of natural areas.

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